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Your Privacy Policy for ob9my Malaysia

VIP Baccarat, Lucky Lightning, Football Studio, Aviator and your Malaysia wallet all create account data that needs clear handling.

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ob9my Your Privacy Policy for ob9my Malaysia
CONTACT PATHS

Reach Us About Privacy Matters

Privacy questions should reach the team that can trace account data, wallet references and login activity without asking you to repeat sensitive details in open chat.

Live chat privacy handoff Start with live chat when you need a privacy request logged against your account. Our agent records the issue, avoids asking for full payment details, and moves the case to the privacy team when deeper checks are needed.
Email request trail Use email when your request needs attachments, date ranges or a written reply. Send only the details needed for the request, such as account ID, device type, payment reference and the privacy action you want checked.
Wallet data queries For Touch 'n Go, GrabPay, Boost dan FPX questions, tell us the payment method, transaction time and reference shown in your wallet or bank screen. We use those details to trace status without collecting card data.
ACCOUNT CARE

Six Controls Behind This Policy

Our privacy process focuses on account operation, payment matching, support records and security checks rather than collecting data for its own sake.

Account data purpose

We collect details such as name, phone number, login data and wallet references to create your account, run checks and answer service requests. Each field is tied to a practical account or security purpose.

Cookie and device signals

Cookies help keep you signed in, remember language settings and flag unusual sessions. Device signals such as browser type, IP range and session time help us spot account access that does not match your usual pattern.

Payment record handling

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits and withdrawals to your wallet activity. We store transaction status and reference data, not your full wallet login or banking password.

Retention and deletion

We keep account and transaction records only for operational, legal and dispute-handling needs. When data is no longer needed for those purposes, we remove it or reduce it so it no longer points back to you.

Security access controls

Staff access to personal data is limited by role, with extra checks for wallet records and identity documents. We monitor account changes, password resets and support actions so privacy requests can be traced.

Correction requests

If your phone number, name spelling or account detail is wrong, tell us what needs correction and provide proof where needed. We check the request before updating records to protect the account from false changes.

Privacy Policy Answers Before You Join

These answers explain how the Privacy Policy applies when you create an account, move through the lobby, use cookies, contact support or request changes to your data. They are written for Malaysia account holders and focus on the practical steps we take with data linked to your profile, wallet activity and device access.

It covers data you provide during account opening, login records, device signals, support messages, wallet references and verification material. It also covers account activity needed to process requests, protect access and keep service records accurate.

We collect limited payment data to match Touch 'n Go, GrabPay, Boost dan FPX activity to your account. This usually includes reference number, time, amount, method and transaction status, not your wallet password or banking login.

Yes. Contact support and state that you want to check data linked to your account. We may verify your identity first, then prepare a response covering account records we can release under applicable law.

Cookies help keep sessions active, remember basic preferences and detect unusual access. You can manage browser cookie settings, but blocking certain cookies may affect login, wallet display or security checks tied to your account session.

We keep data for as long as it is needed for account operation, transaction records, security checks, dispute handling and legal duties. When those reasons no longer apply, we delete, reduce or separate data where practical.

Only staff with a work need can access personal data, such as support, payment checks or security handling. Access is role-based, and sensitive records such as identity documents and wallet references receive tighter controls.

Send a request through live chat or email with your account ID and the specific data you want corrected or deleted. We check identity, assess legal and operational duties, then tell you what action can be taken.

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